Shipping policy
Shipping Policy
At Mypookiewear, we are committed to processing and delivering your order as efficiently and reliably as possible.
Processing Time
All orders are generally processed within 1–3 business days, excluding weekends and public holidays.
Once your order has been successfully placed, you will receive an order confirmation by email. Once your order has been shipped, you will receive a separate shipping confirmation containing tracking information when available.
During periods of high order volume, promotional events, holidays, or sales, processing times may be slightly longer.
Shipping Times
Estimated delivery time is approximately 5–10 business days after your order has been processed and shipped.
Please note that delivery times are estimates only and are not guaranteed. Delays may occur due to circumstances outside our control, including carrier delays, customs processing, weather conditions, public holidays, or other logistical issues.
Please allow the full estimated delivery period before reporting an order as missing.
International Orders
We ship to customers internationally where shipping is available at checkout.
International deliveries may take longer than standard delivery estimates and may be subject to customs clearance procedures, import duties, taxes, or other charges imposed by the destination country.
Any customs duties, import taxes, or other fees charged by the destination country are the responsibility of the customer unless otherwise stated at checkout.
Out-of-Stock or Backordered Items
Although we make every effort to maintain accurate inventory information, an item may occasionally become unavailable after an order has been placed.
If this happens, we will contact you by email as soon as reasonably possible and provide information regarding the expected availability or shipping date.
Depending on the circumstances, you may choose to wait for the item to become available or request a refund for the affected item.
Tracking Your Order
Once your order has been shipped, you may receive a tracking number by email where tracking is available.
Please note that tracking information may take some time to become active after the parcel has been handed to the carrier.
If your tracking information has not been updated for an extended period or your package appears to be delayed, please contact us at:
We will do our best to assist you and, where appropriate, work with the shipping carrier to investigate the status of your shipment.
Delayed or Lost Packages
If your package appears to be significantly delayed or lost during transit, please contact us at contact@mypookiewear.com.
We may contact the relevant shipping carrier to investigate the shipment and, depending on the circumstances, arrange an appropriate resolution.
Please contact us before initiating a payment dispute so that we have the opportunity to investigate and resolve the issue.
Packages Marked as Delivered
If the carrier's tracking information shows that your order has been delivered but you cannot locate the package, please first check your delivery area and with household members, neighbours, or the relevant delivery location.
If you are still unable to locate the package, please contact us within 7 days of the delivery status so that we can assist you with an investigation.
Where a carrier confirms delivery to the address supplied at checkout, we may rely on that delivery confirmation when determining the status of the order, subject to your statutory consumer rights.
Shipping Costs
Shipping charges, if applicable, are calculated and displayed at checkout based on your delivery address and the shipping option selected.
If you have any questions regarding your shipment, please contact:
Mypookiewear
Email: contact@mypookiewear.com
Business Address:
Mypookiewear
5th Floor
167–169 Great Portland Street
London
England
W1W 5PF
United Kingdom