Privacy Policy

Last updated: September 19, 2026

Mypookiewear operates this online store and website, including its related content, features, tools, products, and services (collectively, the “Services”).

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, use our Services, make a purchase, create an account, or otherwise communicate with us.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our Services and subject to applicable law, we may collect or process different categories of personal information.

This may include:

• Contact information, such as your name, email address, telephone number, billing address, and shipping address;

• Payment and transaction information, including payment method and transaction details;

• Account information, including login credentials and account preferences;

• Information about products you view, add to your cart, purchase, return, exchange, or cancel;

• Communications you send to us, including customer service requests;

• Device information, such as your browser, device type, IP address, and network information; and

• Usage information relating to how you interact with our website and Services.

How We Collect Information

We may collect personal information:

• Directly from you when you place an order, create an account, contact us, or otherwise provide information;

• Automatically through cookies and similar technologies when you browse or use our website;

• From service providers who provide services to us; and

• From third-party partners where permitted by applicable law.

How We Use Personal Information

We may use personal information for purposes including:

Providing and Improving Our Services

We may use your information to process and fulfil orders, process payments, arrange delivery, manage returns and exchanges, maintain accounts, provide customer support, remember preferences, improve our website, and provide a more relevant shopping experience.

Marketing and Advertising

Where permitted by applicable law and in accordance with your preferences, we may use personal information to send promotional communications and display advertising relating to our products and Services.

You may unsubscribe from promotional email communications at any time by using the unsubscribe option included in the relevant communication.

Security and Fraud Prevention

We may process information to protect our Services, authenticate accounts, prevent fraud, detect potentially unlawful activity, and maintain the security of our customers and business.

Customer Communications

We may use your information to respond to enquiries, provide customer service, communicate with you about orders, and maintain our business relationship with you.

Legal Obligations

We may process and disclose information where reasonably necessary to comply with applicable laws, regulations, legal proceedings, government requests, or to establish, exercise, or defend legal claims.

Sharing Personal Information

We may disclose personal information to service providers and third parties where necessary to operate our business and provide the Services.

These parties may include providers involved in:

• Website hosting and technology;

• Payment processing;

• Order fulfilment;

• Shipping and delivery;

• Customer support;

• Analytics;

• Cloud storage;

• Marketing and advertising; and

• Fraud prevention and security.

We may also disclose information:

• When you request or authorize us to do so;

• Where required by law;

• To protect our rights, customers, or Services;

• In connection with a merger, acquisition, restructuring, sale of assets, or similar business transaction; or

• Where otherwise permitted by applicable law.

Shopify

Our online store may be hosted and powered by Shopify.

Shopify may collect and process information relating to your use of the Services in order to provide and improve its platform and related services.

Information submitted through our store may therefore be processed by Shopify and other service providers located in countries other than your country of residence.

For more information about how Shopify processes personal information, please consult Shopify's applicable privacy documentation.

Third-Party Websites

Our Services may contain links to websites or services operated by third parties.

We are not responsible for the privacy, security, content, or practices of third-party websites. We encourage you to review the privacy policies and terms of any third-party website you visit.

Children's Privacy

Our Services are not intended for children who are not legally permitted to use online shopping services in their jurisdiction.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided us with personal information, please contact us so that we can review the situation and take appropriate action where required.

Security and Retention

We use reasonable technical and organizational measures designed to protect personal information.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide Services, comply with legal obligations, resolve disputes, maintain records, and enforce agreements.

Your Privacy Rights

Depending on where you live and subject to applicable law, you may have rights regarding your personal information, including:

• The right to access information we hold about you;

• The right to request correction of inaccurate information;

• The right to request deletion of certain information;

• The right to data portability in applicable circumstances;

• The right to object to or restrict certain processing;

• The right to withdraw consent where processing is based on consent; and

• The right to opt out of certain marketing or targeted advertising activities.

You may contact us to exercise applicable rights.

We may need to verify your identity before processing certain requests.

International Transfers

Your personal information may be processed, stored, or transferred outside your country of residence.

Where applicable law requires safeguards for international transfers, we will use appropriate mechanisms required by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or privacy practices.

When we make changes, we will update the “Last updated” date and publish the revised policy on our website.

Contact

If you have questions about this Privacy Policy or would like to exercise an applicable privacy right, please contact:

Mypookiewear
Email: contact@mypookiewear.com

Business Address:
Mypookiewear
5th Floor
167–169 Great Portland Street
London
England
W1W 5PF
United Kingdom

Terms of Service

OVERVIEW

Welcome to Mypookiewear.

The terms “we”, “us”, and “our” refer to Mypookiewear.

Mypookiewear operates this online store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”).

These Terms of Service, together with any policies referenced in them, govern your access to and use of our Services.

Please read these Terms carefully before using our website or placing an order.

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By using our Services, you represent that you are at least 18 years old or have reached the age of majority in your jurisdiction.

When using our Services or placing an order, you may be asked to provide information including your name, email address, billing information, payment information, and shipping address.

You agree that the information you provide is accurate, current, and complete.

If you create an account, you are responsible for keeping your account credentials confidential and for activity conducted through your account.

Accounts may not be sold, transferred, or assigned to another person without our written consent.

SECTION 2 – OUR PRODUCTS

We make reasonable efforts to ensure that product descriptions, images, specifications, dimensions, and other product information displayed on our website are accurate.

However, colours and product appearance may vary depending on your device, screen settings, lighting, or other technical factors.

Product descriptions, availability, specifications, and prices may be changed at any time without notice.

We reserve the right to discontinue products or limit quantities where reasonably necessary.

The information presented on the relevant product page should be considered the principal product information applicable to your purchase.

SECTION 3 – ORDERS

Placing an order constitutes an offer to purchase the selected products.

We reserve the right to accept or decline an order where permitted by applicable law.

An order is accepted once we have confirmed it and received or authorized the required payment.

Please review your order carefully before completing checkout.

If we are unable to accept, modify, or cancel an order, we will make reasonable efforts to contact you using the information provided at checkout.

Purchases are subject to our Refund & Returns Policy and any mandatory consumer rights applicable to you.

Unless otherwise agreed, products purchased through our store are intended for personal or household use and not for unauthorized commercial resale.

SECTION 4 – CONSUMER WITHDRAWAL RIGHTS

Where applicable law grants consumers a statutory right of withdrawal, nothing in these Terms limits that right.

For consumers in the EU/EEA, the applicable statutory withdrawal period is generally 14 days from receipt of the goods, subject to applicable exceptions.

Please refer to our Refund & Returns Policy for information about exercising this right.

To contact us regarding withdrawal rights:

contact@mypookiewear.com

SECTION 5 – PRICES AND BILLING

Prices, discounts, promotions, and offers may change without notice.

The price applicable to your purchase is the price displayed at the time the order is placed, subject to any obvious pricing errors.

Unless otherwise stated, taxes, shipping costs, customs duties, or import charges may apply depending on the destination and applicable law.

You agree to provide accurate and complete payment and billing information.

You represent that you are authorized to use the payment method provided for your purchase.

SECTION 6 – SHIPPING AND DELIVERY

Delivery times displayed on our website are estimates and are not guaranteed unless expressly stated otherwise.

Delays may occur due to shipping carriers, customs procedures, weather, public holidays, supply issues, or circumstances beyond our reasonable control.

Nothing in these Terms limits any mandatory consumer rights relating to delivery, conformity, or non-delivery.

Please refer to our Shipping Policy for additional information.

SECTION 7 – INTELLECTUAL PROPERTY

Unless otherwise indicated, the content of our Services, including text, logos, trademarks, graphics, images, videos, product descriptions, designs, layout, and other materials, belongs to Mypookiewear or its licensors and is protected by applicable intellectual property laws.

You may use our Services for personal and non-commercial purposes.

You may not reproduce, copy, distribute, modify, publish, create derivative works from, sell, or commercially exploit our content without our prior written permission, except where permitted by law.

All rights not expressly granted under these Terms are reserved.

SECTION 8 – THIRD-PARTY TOOLS

Our Services may provide access to tools or functionality supplied by third parties.

Such tools may be provided “as is” and “as available” and may be subject to the third party's own terms and policies.

We are not responsible for third-party tools to the extent permitted by applicable law.

SECTION 9 – THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

We do not control and are not responsible for third-party websites, their content, security, policies, or practices.

Your use of third-party websites is subject to the relevant third party's terms and policies.

SECTION 10 – RELATIONSHIP WITH SHOPIFY

Our store may be hosted and powered by Shopify.

However, purchases made through our store are transactions between you and Mypookiewear.

To the extent permitted by applicable law, Shopify is not responsible for the products sold by Mypookiewear or for disputes arising directly from transactions between you and Mypookiewear.

SECTION 11 – PRIVACY

Personal information collected through our Services is handled in accordance with our Privacy Policy.

By using our Services, you acknowledge that you have reviewed our Privacy Policy.

SECTION 12 – FEEDBACK AND REVIEWS

If you voluntarily submit reviews, comments, suggestions, ideas, or other feedback to us, you grant Mypookiewear permission to use, reproduce, modify, publish, display, and distribute that content for purposes related to operating, improving, and promoting our Services, to the extent permitted by law.

You represent that you have the necessary rights to submit the content and that your submission does not violate the rights of another person.

We may remove or moderate content where we reasonably believe it is unlawful, abusive, defamatory, misleading, offensive, or otherwise inappropriate.

SECTION 13 – ERRORS AND OMISSIONS

Our website may occasionally contain typographical errors, inaccuracies, or omissions relating to products, prices, promotions, shipping charges, availability, or other information.

We reserve the right to correct errors and update information where necessary.

If an obvious pricing error affects an order that has already been paid for, we may contact you and provide the option to reconfirm the purchase at the correct price or receive a full refund.

SECTION 14 – PROHIBITED USES

You may use our Services only for lawful purposes.

You must not use our Services:

• For unlawful or fraudulent purposes;

• To violate applicable laws or regulations;

• To infringe intellectual property rights;

• To harass, threaten, abuse, or harm another person;

• To submit false or misleading information;

• To distribute malicious software or harmful code;

• To impersonate another person or entity;

• To interfere with the operation or security of our Services;

• To collect personal information belonging to others without authorization; or

• To circumvent security, access restrictions, or other protective measures.

We reserve the right to suspend or terminate access where we reasonably believe these Terms have been violated.

SECTION 15 – AUTOMATED ACCESS

Automated systems, bots, crawlers, scraping tools, or other software must not access or interact with our Services in a manner that violates applicable law, our technical restrictions, or these Terms.

We may implement technical measures to restrict automated access where necessary to protect our Services, customers, and systems.

SECTION 16 – TERMINATION

We may suspend or terminate access to our Services where permitted by applicable law, including where you materially breach these Terms.

Termination does not affect rights or obligations that arose before termination or provisions that are intended to survive termination.

SECTION 17 – DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, our Services are provided on an “as is” and “as available” basis.

We do not guarantee that our website will always be available, uninterrupted, secure, or error-free.

Nothing in these Terms excludes or limits mandatory consumer guarantees, statutory warranties, or other rights that cannot legally be excluded or limited.

SECTION 18 – LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Mypookiewear and its service providers will not be liable for indirect, incidental, special, punitive, or consequential losses arising from your use of the Services.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded or limited under applicable consumer protection law.

SECTION 19 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify Mypookiewear against claims, losses, liabilities, and reasonable costs arising from your unlawful use of the Services or your material breach of these Terms.

This section does not limit any mandatory rights you have as a consumer.

SECTION 20 – FORCE MAJEURE

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, fire, flood, war, civil unrest, strikes, epidemics, carrier failures, supplier disruptions, customs actions, government restrictions, power outages, or telecommunications failures.

Where required, we will make reasonable efforts to notify affected customers and resume performance as soon as reasonably possible.

Nothing in this section limits mandatory consumer rights.

SECTION 21 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by law and the remaining provisions will remain in effect.

SECTION 22 – ENTIRE AGREEMENT

These Terms, together with our policies referenced herein, constitute the agreement governing your use of our Services, subject to any mandatory rights provided by applicable law.

SECTION 23 – ASSIGNMENT

You may not transfer your rights or obligations under these Terms without our prior written consent, except where such restriction is prohibited by applicable law.

We may transfer our rights and obligations where permitted by law, provided that such transfer does not unlawfully reduce your consumer rights.

SECTION 24 – GOVERNING LAW AND DISPUTES

These Terms shall be governed by the laws applicable to Mypookiewear and its customers, subject to any mandatory consumer protection laws applicable in the customer's country of residence.

Nothing in these Terms prevents a consumer from relying on mandatory consumer protection rights or bringing proceedings in a jurisdiction where such rights are legally available.

Where applicable, consumers may also have access to alternative dispute resolution mechanisms provided by relevant consumer protection authorities.

SECTION 25 – HEADINGS

Section headings are provided for convenience only and do not affect the interpretation of these Terms.

SECTION 26 – CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our Services, business practices, or legal requirements.

The updated version will be posted on our website with the relevant effective date.

Where required by law, we will provide notice of material changes.

SECTION 27 – CONTACT INFORMATION

If you have questions regarding these Terms or our Services, please contact us:

Mypookiewear
Email: contact@mypookiewear.com

Business Address:
Mypookiewear
5th Floor
167–169 Great Portland Street
London
England
W1W 5PF
United Kingdom